Company Information:
Fertilite d.o.o., Limited Liability Company
IDENTIFICATION NUMBER: 71729980096
REGISTRATION: Company registered with the Commercial Court in Zagreb
ADDRESS: Zagreb, Gradečak Desni 14
ISSUED BY: Trgovački sud u Zagrebu, Number: Zg Tt-16/35995-2 od 19.10.2016 (Issue day: 20.10.2016)
MBS:080900329
IBAN: HR4024020061100730185 Erste&Steiermärkische Bank d.d. .
ISSUED CAPITA: 2500 €
BOARD MEMBERS: Petra Brzović, OIB: 58776403970
E-mail: info@petrabrzovic.com
Website: https://petrabrzovic.com/

The Service Provider acts in its own name and for its own account.

These General Terms and Conditions (hereinafter: Terms) govern the mutual rights and obligations between the company Fertilite d.o.o., as the provider of educational and personal development programmes, digital content and other services (hereinafter: Service Provider), and individuals who enrol in and participate in such programmes and use the services of the Service Provider (hereinafter: User or Users).
These Terms also constitute pre-contractual information forming part of the obligations of the Service Provider, in accordance with the provisions of the Croatian Consumer Protection Act, and are intended to ensure that consumers, as well as other Users, are informed in a clear and understandable manner, prior to concluding a distance contract, about a number of circumstances relevant to the conclusion, performance and termination of the contract, such as the procedure for ordering, payment and delivery of the service/product, as well as complaints regarding the purchased service/product.
The Terms form an integral part of the distance contract concluded between the Service Provider and the User. The provisions of these Terms that apply to an individual contractual relationship shall be binding on the parties and may be amended only if the Service Provider and the User expressly agree otherwise in writing.

For the purposes of these Terms:
• User – consumer means a natural person who concludes a contract with the Service Provider outside their trade, business, craft or professional activity, in accordance with consumer protection regulations;
• User – non-consumer means a natural or legal person who concludes a contract with the Service Provider within the scope of their trade, business, craft or professional activity.

The provisions of these Terms based on consumer protection regulations, including but not limited to provisions on the right of withdrawal from a distance contract, the right to submit a complaint, out-of-court dispute resolution, and similar rights, shall apply exclusively to Users who have the status of consumers, while Users who do not have consumer status shall be subject to the provisions of these Terms in accordance with the general rules of Croatian civil obligations law (Civil Obligations Act).

The subject matter of the contract is the provision of educational and personal development programmes in online and/or in-person format, including but not limited to:
• individual programmes and sessions arranged via a contact form, e-mail or other individual communication between the Service Provider and the User,
• digital content, including webinars, seminars, guided meditations and workbooks, which are purchased through an online system, whereby the User obtains access to the purchased content immediately upon completion of payment,
• combined programmes that include pre-recorded educational video content and individual (1:1) sessions with Petra Brzović or her associates,
• retreats and multi-day programmes, as well as group sessions conducted in person, (hereinafter: programme/programmes), organised and/or led by Fertilite d.o.o., as the Service Provider, for which the User undertakes to pay the agreed price.

A detailed description of each programme — including its duration, content, method of delivery, price, application procedure, payment method, and other relevant conditions and instructions — will be made available to the User prior to the conclusion of the contract, via the Service Provider’s website, online registration and payment system, e-mail or another appropriate communication channel.

APPLICATION FOR PROGRAMMES
The publication of programmes and invitations to participate in them on the official website, social media, via newsletter or other communication channels does not constitute an offer to conclude a contract within the meaning of the Croatian Civil Obligations Act.
When submitting an application, the User is required to provide truthful and complete information necessary for the processing of the application. The Service Provider may, where necessary, contact the User in order to confirm the application or provide additional information about the programme.

The method of application, contracting and payment depends on the type of service and is carried out in one of the following ways:

1. Individual sessions and individual programmes
Individual sessions and individual programmes are arranged upon the request of the User. The User may express interest via the contact form available on the Service Provider’s website, through the online appointment booking system, by e-mail or through other means of communication made available by the Service Provider.
Information regarding the price, duration, availability of appointment slots and other relevant conditions of the service is made available to the User prior to confirmation of the booking, either through individual communication or through the online booking and payment system.
In the case of booking through the online appointment scheduling system, the User independently selects an available time slot and completes the payment through the integrated online payment system. The contract is considered concluded, and the appointment confirmed and reserved, once the payment of the full price or the first instalment (if instalment payment is available) has been successfully completed.
Where the service is arranged through an individual offer delivered by e-mail, the User accepts the offer by paying the price specified in the offer or the first instalment, if payment in instalments has been agreed. In such a case, the contract shall be deemed concluded at the moment the payment is received.
The appointment shall be considered reserved exclusively upon completion of payment, unless expressly agreed otherwise. In the event that payment in instalments has been agreed, the individual session or programme will not take place until the entire agreed amount has been paid, unless otherwise agreed in writing. The contract for an individual session shall be considered fulfilled at the moment the scheduled session takes place, or when the User has been enabled to participate in the session, regardless of whether the User actually attended the session or failed to attend at the agreed time. An individual session/programme takes place at a specific time slot that is reserved exclusively for the User. As this constitutes a leisure service provided on a specific date or within a specific period, in accordance with the Croatian Consumer Protection Act, the right of unilateral withdrawal from the contract does not apply.
Any change of the scheduled appointment is possible only upon prior agreement with the Service Provider and depends on the availability of alternative time slots.

2. Digital content
Webinars, online seminars, guided meditations, recorded educational content, workbooks and other digital content that may be purchased on the Service Provider’s website (hereinafter: Digital Content) are purchased through the online payment system available on the Service Provider’s website.
All information displayed on the Service Provider’s website constitutes an invitation to make an offer. The contract enters into force and becomes binding at the moment when the User receives an electronic message from the Service Provider, sent to the e-mail address provided in the order form, by which the Service Provider confirms receipt of the order, i.e. acceptance of the User’s offer.
The subject matter of the contract is the delivery of digital content not supplied on a tangible medium, for which the User undertakes to pay the agreed price.
Digital Content may be ordered 24 hours a day, 7 days a week, while order processing is carried out from Monday to Friday between 09:00 and 16:00 (CET). Digital Content shall be considered purchased and reserved only after successful completion of payment.
After confirmation of the order and recording of the payment, the Service Provider shall provide the User with access to the purchased Digital Content in accordance with the information specified in the content description or in the order confirmation.
If, for any reason, the Digital Content cannot be delivered, the Service Provider shall inform the User without delay and offer either replacement content or a refund of the amount paid.
If the User does not receive the order confirmation or access to the Digital Content within 24 hours, the User is required to contact the Service Provider via e-mail at: info@petrabrzovic.com
The contract concluded between the Service Provider and the User shall be considered fully performed at the moment when the User has been granted access to the purchased Digital Content and the price has been paid in full.

3. Live workshops, retreats and group programmes
For live workshops, retreats and other group programmes, registration is carried out through an online form, an online purchase system or in another manner made available by the Service Provider for the specific service. The price of such programmes is generally indicated in advance on the Service Provider’s website together with the description of the Programme, and the contract shall be considered concluded at the moment the payment of the programme price has been completed. Delivery of the Programme begins within the period specified in the invitation to the Programme. The Programme is delivered in person, at the location designated by the Service Provider. The service shall be considered delivered at the moment the User is enabled to participate in the Programme, i.e. granted access to the location where the Programme takes place, regardless of whether the User attended the Programme in full or in part, or failed to attend. Live workshops, retreats and other group programmes are held on a specific date or within a specific period, with a limited number of places available. By paying the programme price, the User reserves a specific place in the Programme for the relevant date or period. As this constitutes a leisure service provided on a specific date or within a specific period, in accordance with the Croatian Consumer Protection Act, the right of unilateral withdrawal from the contract does not apply.

The price of each individual Programme is generally clearly indicated on the Service Provider’s website together with the description of the relevant Programme. Exceptionally, for individual programmes arranged at the request of the User, the offer is prepared individually and delivered to the User by e-mail after the User contacts the Service Provider via the designated web form or other means of communication.
Prices are expressed in euros (EUR) and include all taxes and legally prescribed charges, except for any bank or card processing fees.

Payment may be made:
• by transfer to the bank account of the Service Provider, in accordance with the instructions specified in the offer, confirmation of registration or on the website;

• through the online payment system available on the Service Provider’s website. In the case of payment via internet banking, bank card or payment slip, any payment processing and/or interbank transaction costs are not included in the Programme price.
For international payments, the User bears all currency conversion costs, bank charges and commissions that are not included in the amount specified on the website or in the offer.

DELIVERY OF SERVICES
If the payment of the price has been duly completed and is visible in the Service Provider’s account within the period specified in the offer, order confirmation or on the Service Provider’s website, the Service Provider shall proceed with the provision of the contracted service.

Delivery of the service begins:
• within the time frame and in the manner specified in the description of the particular service on the website;
• at the time agreed through individual communication between the User and the Service Provider;
• or immediately upon payment, in the case of online services and digital content for which immediate delivery is enabled.

Services may be delivered:
• in person, at the location designated by the Service Provider;
• online, through appropriate digital platforms;
• or in the form of digital content accessed electronically.

The service shall be considered delivered at the moment when the User is enabled to participate in the agreed service, granted access to the online platform, provided with access to the digital content, or enabled to attend the service in person, regardless of whether the User has fully used the available content, participated in all parts of the service, or missed part or all of the service.

The User acting as a consumer has the right, without stating any reason, to withdraw from a distance contract within 14 days from the date of conclusion of the contract. Before the expiry of the withdrawal period referred to in these Terms, the User must inform the Service Provider of their decision to withdraw from the contract by submitting the withdrawal form or by sending any other clear statement expressing their intention to withdraw from the contract.

A copy of the withdrawal form is available below in these Terms as Annex 1, and the User may complete and submit it electronically to the following e-mail address: info@petrabrzovic.com. The User may also send the withdrawal form by post to the address: Fertilite d.o.o., Zagreb (City of Zagreb), Gradečak Desni 14.

If the User withdraws by submitting a statement rather than the withdrawal form, the statement must be sent by post to Fertilite d.o.o., Zagreb (City of Zagreb), Gradečak Desni 14, or by e-mail to info@petrabrzovic.com, and must include the User’s name and surname, address, telephone number and e-mail address.
If the notice of withdrawal is sent electronically, the Service Provider shall acknowledge receipt of the notice of withdrawal without delay by e-mail.
If the User sends the statement of withdrawal or the withdrawal form by post, the date on which the shipment containing the statement or the withdrawal form is handed over to the postal service shall be considered the date of withdrawal.

The User must be able to demonstrate that the right of withdrawal has been exercised in accordance with these Terms, which, in the case of postal delivery, can be ensured by sending the notice by registered mail. In the event of withdrawal, neither party shall be obliged to perform the contract, and each party shall return what it has received on the basis of the contract. The consumer must not use digital content or digital services nor make them available to third parties.
In the event of withdrawal, the Service Provider shall reimburse all payments without undue delay and no later than 14 days from the date on which the notice of withdrawal is received. All reimbursements shall be made using the same means of payment used by the User, unless the User has expressly agreed otherwise and provided that the User does not incur any additional costs as a result of such reimbursement.
In the event of withdrawal from the contract, the User shall not be entitled to use the programmes or services, nor make them available to third parties.

EXCLUSION OF THE RIGHT OF WITHDRAWAL
In accordance with the Croatian Consumer Protection Act, the right of withdrawal does not apply to contracts for leisure services where the contract provides for the service to be performed on a specific date or within a specific period. This applies in particular to workshops, retreats, group programmes and individual sessions held at a pre-determined time, where payment reserves a specific place and time slot for the User. In such cases, the right of unilateral withdrawal from the contract does not apply.

CANCELLATION OR RESCHEDULING BY THE SERVICE PROVIDER
The Service Provider reserves the right to cancel, postpone or change the scheduled date of a particular service prior to its commencement, including individual sessions, workshops, seminars, retreats and other programmes, in the following cases:

• if objective and justified circumstances arise on the part of the Service Provider which make it impossible to provide the service at the agreed time (including, but not limited to, illness, sudden unavailability or other justified reasons);

• in the event of force majeure, including but not limited to natural disasters, pandemics, decisions of competent authorities, war, strikes or other extraordinary circumstances that the Service Provider could not have foreseen, prevented or avoided;

• if, in the case of group programmes (workshops, seminars, retreats and similar programmes), an insufficient number of participants register for the programme required for its proper and safe delivery;

• if technical, organisational, logistical or safety circumstances arise that make it impossible to provide the service in the announced form or at the announced time. In the event of cancellation or rescheduling of the service for the reasons stated above, the Service Provider shall, depending on the circumstances and the type of service, offer the User one of the following options:

• participation in the same programme at another available date, if such a date is available;

• a replacement programme of the same or similar value;

• a refund of the amount paid, if an alternative date or service is not possible or is not acceptable to the User.

Protection of privacy and confidentiality

The User is required to respect and protect the privacy and confidentiality of all personal data, information and content relating to other participants or third parties that the User may become aware of while using the services of the Service Provider. This obligation applies in particular to all types of group programmes, such as workshops, seminars and retreats. Users are not permitted to record, share, publish or in any other way disclose information about other participants to third parties.
The obligation to maintain privacy and confidentiality remains in force even after the completion of the relevant programme or service. Responsible conduct and participation
The User undertakes to use the services of the Service Provider responsibly, conscientiously and in accordance with their nature, method of delivery and intended purpose.
Depending on the type of service, the User’s obligations include in particular:

• participating in the agreed programme session at the scheduled time;

• respecting the agreed schedule, the rules governing group work and the instructions of the Service Provider;

• participating actively and appropriately in group programmes;

• using the premises and equipment in a responsible manner.

In the event that the User arrives late for an individual session or group programme, the duration of the service will not be extended, unless expressly agreed otherwise with the Service Provider.

Ethical conduct
The User undertakes to behave in a manner that respects the rights, dignity and integrity of the Service Provider, other participants and all persons involved. Any conduct that may disrupt or endanger the provision of the service, the safety of other participants, the reputation of the Service Provider or the rights of third parties is prohibited, including but not limited to:

• harassment, insults, threats or discrimination against participants;

• unauthorised recording, copying, sharing or distribution of content and materials;

• misuse or infringement of the intellectual property rights of the Service Provider.

SANCTIONS AND TERMINATION
Any breach of the above obligations shall be considered a material breach of the contract. In the event of such a breach, the Service Provider reserves the right, at its own discretion and without any obligation to refund amounts already paid, to:

• issue a verbal or written warning;
• temporarily or permanently prevent the

User from participating in a particular service or programme;

• unilaterally terminate the contract with immediate effect.

In the event of termination of the contract due to a breach of the User’s obligations, the User shall be obliged to compensate the Service Provider for all damages incurred, including loss of profit and any reasonable costs incurred for the protection of the Service Provider’s rights (including legal and court costs).

The programmes organised by the Service Provider constitute original copyrighted works of the Service Provider as well as certain collaborators, while the Service Provider is the exclusive holder of the economic rights to all content.
All materials, including but not limited to video recordings, scripts, presentations, audio recordings, transcripts, digital documents, tests, forms and other educational materials (hereinafter: “Content”), are protected by copyright and are intended solely for the User’s personal use for the purpose of using the contracted service.

In particular (but not exclusively), the following is prohibited:

• copying, recording, distributing, publicly displaying, publishing, modifying or commercially exploiting any part of the Content without the express prior written consent of the Service Provider;

• granting access to third parties or allowing other persons to use the User’s account;

• publishing the Content on the internet, social media, internal platforms, public or private groups, forums, or sending it by e-mail.

Users are granted a limited, non-transferable and non-exclusive licence to use the Content solely for personal purposes related to education, personal development and participation in the Programme.

The Service Provider undertakes to conduct retreats, workshops, seminars, individual sessions and other services it provides in accordance with the published programme. However, the Service Provider does not guarantee the achievement of any specific outcomes or results. Each participant’s experience is unique, and any potential benefits depend on the participant’s personal engagement, readiness and individual process.
The programmes provided by the Service Provider do not constitute psychotherapy, counselling therapy, a medical service, or any form of medical or psychological treatment. The person conducting the programmes is not a licensed psychotherapist, counselling therapist, psychologist or healthcare professional within the meaning of the Croatian Act on Psychotherapy Activity and the Croatian Health Care Act.
Participation in the programmes does not grant the right to provide therapy, counselling, medical treatment or diagnosis, nor may the programmes be used as a means of diagnosing or treating any psychological, emotional or medical condition.
By participating, the participant acknowledges that the programmes and services provided by the Service Provider may include personal, emotional or spiritual topics, including sensitive matters such as anxiety, depression, phobias or addiction, and may involve practical demonstrations. Although the programme facilitators strive to ensure a safe and supportive environment, such activities may trigger different emotional responses. Participation is entirely voluntary and undertaken at the participant’s own responsibility.
By participating in the programmes, the participant accepts full responsibility for any personal, emotional or professional changes, decisions or insights that may arise from participation. The Service Provider shall not be liable for any outcomes or consequences related to the participant’s personal process following the completion of the programme.

WRITTEN COMPLAINT BY THE USER
The User is entitled to submit a written complaint regarding the service provided, free of charge, either by electronic mail to info@petrabrzovic.com or by post to Fertilite d.o.o., Gradečak Desni 14, Zagreb (City of Zagreb), Republic of Croatia.
The complaint must contain the User’s identification details, a description of the reasons for the complaint and, where possible, any supporting documentation or evidence.
The Service Provider shall acknowledge receipt of the complaint without undue delay. The Service Provider undertakes to respond to the User’s complaint in writing or electronically within 15 days from the date of receipt of the complaint.
If the complaint is found to be justified, the Service Provider shall, within 15 days from the date of receipt of the justified complaint, remedy the deficiency or, where this is not possible, the User shall be entitled to terminate the contract.
The Service Provider shall maintain and keep records of written complaints on a durable medium for a period of at least one (1) year from the date of their receipt.

AMICABLE DISPUTE RESOLUTION
Any disputes shall first be attempted to be resolved amicably. If the Participant is not satisfied with the resolution of the complaint, the Participant may initiate out-of-court or court proceedings for the protection of their rights.

A Participant who qualifies as a consumer may also initiate dispute resolution proceedings before a competent alternative consumer dispute resolution body in accordance with applicable legislation.

GOVERNING LAW AND JURISDICTION
Any disputes arising out of or in connection with this contract shall be governed by the laws of the Republic of Croatia. The competent court in Zagreb shall have subject-matter jurisdiction.

LIABILITY FOR CONFORMITY OF THE DELIVERED DIGITAL CONTENT OR SERVICE WITH THE CONTRACT
The Service Provider is responsible for the proper performance of the contract and for the quality of the service delivered, including the conformity of the delivered digital content or service with the terms agreed between the parties.

FUNCTIONALITY OF DIGITAL CONTENT AND ONLINE SERVICES
Digital content and online services offered by the Service Provider (including webinars, online seminars, recorded educational materials, guided meditations, workbooks and individual sessions conducted through video communication tools, including Zoom) are intended solely for the User’s personal use.
Depending on the type of selected service or programme, the available functionalities may include:

• access to recorded digital content,
• participation in online educational sessions or individual sessions in real time,
• downloading or viewing supplementary materials.

Prior to the commencement of the use of any service or programme, each User will receive clear and detailed instructions regarding the method of access, technical requirements, the scheduled date and time of the programme (where applicable), and the rules governing the use of the service, depending on the type of the selected programme.
Digital content may be protected by technical protection measures, including individual access links, user credentials, time-limited access, and restrictions on unauthorised copying, recording, sharing or further distribution of the content.

COMPATIBILITY AND INTEROPERABILITY
Digital content and online services are compatible with commonly used digital devices (such as computers, tablets and smartphones) and with current versions of standard internet browsers and third-party applications (for example Zoom), provided that the User has a stable internet connection.

In order to use certain services, the User may be required to:
• have an active e-mail address,
• use an appropriate internet browser and/or application,
• install or use a third-party platform through which the service is delivered,
• enable cookies or log in to the platform used for content delivery.

The Service Provider does not guarantee compatibility with outdated devices, operating systems or software, nor with specialised or non-standard technical solutions that are not widely used.
User Responsibility
The User is responsible for ensuring that the necessary technical conditions for accessing and using the digital content and online services are met. The Service Provider shall not be liable for the inability to use the service arising from technical limitations on the User’s side.

The Service Provider undertakes to protect the User’s personal data in the manner described in the Privacy Policy, which is available on the Service Provider’s website at: https://petrabrzovic.com/letsconnect/privacypolicy/

FINAL PROVISIONS
The Service Provider reserves the right to amend and/or supplement these Terms and Conditions at any time.
Any amendments shall apply exclusively to contracts concluded after the date of such amendment, unless otherwise expressly provided. For Users who concluded a contract prior to the amendment, the terms and conditions in force at the time of the conclusion of the contract shall continue to apply.
These Terms and Conditions enter into force and shall apply as of 5 March 2026.

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